Returns Policy

We at Tasi Travels hope you love your new purchase. 

To return a full price item simply contact us at hello@tasitravels.com

FULL PRICE ITEMS

  • We gladly accept returns of full price items (Australia wide) within 14 days of dispatch date from our studio. This also includes includes pre-order items.
  • All International full price items must show proof of return postage to us within 7 Days of their receipt to receive a refund.

We highly recommend using a reliable tracked service and/or express post to return your parcel as item(s) received outside these outlined periods may not be accepted. Return postage and associated costs will be at the expense of the customer unless the item/s received are faulty or not as ordered.

If you would like to return your full price item we offer the following options:

  • Credit Note
  • Full Refund for the items price
  • Exchange for another size/style. (Please include a postage paid bag)

Your item must be in original condition, with all tags still intact. Items soiled with makeup etc will not be accepted.

ITEMS PURCHASED WITH AFTERPAY

Please note that if you wish to return for refund items purchased through Afterpay, the fees we have incurred from Afterpay for your purchase will be removed from the final amount refunded to you.

SALE ITEMS

Please note, no refunds or credit notes are accepted on sale items.

FAULTY ITEMS

We will offer a full refund for faulty goods if notified within 7 business days of you receiving your garment. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

 

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